Job Id: 21309 Company: UniCredit S.p.A Competence Line: Digital & Data Location: MILANO Contact: clementina.sicaunicredit.eu Professional We are seeking a highly motivated and detail-oriented contract manager to join our Issuing & Acquiring Digital team in Milan. In this critical role, you will be responsible for overseeing the management of key third-party service providers, ensuring compliance, and driving continuous improvement in service delivery. You will play a vital role in mitigating risks associated with outsourcing and ensuring the effectiveness and efficiency of our third-party relationships. What you'll be doing Perform the role of Digital Service Manager for the Acquiring service in Austria. Communicate service levels to business units, provide explanations for breaches, and support the identification of mitigation actions. Forecast service costs and conduct regular checks of invoices and budget consumption. Design and implement a robust control framework for invoices and SLAs, gather data, execute controls, and calculate and request penalties as needed. Conduct annual Third-Party risk assessment and prepare quarterly and on-demand reports to risk management. Coordinate audit and security inspections, manage findings, and oversee the implementation of corrective actions. Request and negotiate estimations for new features/products/services implementation and potential additional running costs. Monitor ongoing projects and mandatory changes involving the outsourcer and escalate issues as necessary. What you'll need to succeed 5 years of experience in vendor management, outsourcing, or a related field within the financial services industry. Proficiency in English (both written and verbal). Strong understanding of IT service delivery frameworks (e.g., ITIL). Strong communication and interpersonal skills, with the ability to effectively communicate with both technical and business stakeholders. Excellent analytical and problem-solving skills, detail-oriented with a focus on accuracy and completeness. Nice to have Knowledge of cybersecurity best practices and regulations. Proficiency in German (both written and verbal). What you'll get in return UnlockYourPotential: People are our greatest asset, thanks to their diverse experiences, skills and perspectives. Our mission is to create the right environment and provide the tools that allow our talents to achieve challenging goals. UniCredit University is the framework developed to guarantee a common and transparent approach to development opportunities across the Group, through a customized offer for training and professional development. About UniCredit Group J-18808-Ljbffr