Main duties and responsibilities
1. Deliver Solutions implementation projects within scope, timeline, budget and in compliance with the processes of Global Blue Professional Services
2. Interface with internal and external project managers and stakeholders to ensure smooth implementation of DCC services
3. Support to definition, implementation and governance of an efficient Partner Integration Project implementation processes
4. Support the Commercial Organization and Partner Manager with technical and process consultancy
5. Ensure that the implemented Solutions are anchored correctly in the GB organization
6. Accept, coordinate and prioritize all “customer” requests related to decentralize IT.
7. Ensure correct and timely ticket handling (initiate, track update and close ticket).
8. Write and improve knowledgebase pages for employee (incl. manuals and FAQs)
9. DCC applications certifications, deployments and management.
10. Perform the local “user acceptance test” for solutions.
11. To maintain the Countries Requirement updated.
12. Technical pre-sales
13. To provide 2nd lev support to the local Field Service teams.
14. Regular reports, reviews and meetings with Head of Payment and Product DCC team
Relates and cooperates mainly with
15. Line manager
16. Technology teams
17. Commercial teams
18. Product teams
Background and Education
19. IT educational background
20. University graduate preferred
21. At least 2 years of experience in managing technical projects with external stakeholders
22. Experience in working with virtual and distributed teams
23. Customer consulting services
24. Independent and self-motivating personality
25. Fluent English and Italian languages skills (oral and written)
26. Portuguese, Turkish, Greek and Arabic language skills (oral and written) are a plus
27. Working knowledge within the payment industry and retail (preferred)
Specific skills and knowledge
28. Good knowledge of project management processes and tools
29. Solid understanding of Point-of-sale related technology and transactional systems
30. Experience with EFT payment standards, PCI, EMV within the retail or credit card industry
31. Ability to communicate with external partners in an efficient and structured way
32. Accuracy, ability to quickly analyse situations and to identify the correct measures
33. Customer oriented approach
34. Willingness to enter in technical details
35. Structured and flexible at the same time in managing difficult and challenging situations
36. Commitment and dedication to work
37. Perseverance in reaching goals
38. Excellent communication and team skills, ability to present ideas clearly and concisely
39. Excellent organizational, decision making and problem-solving skills