**About Amazon:**
We are a global e-commerce leader, dedicated to delivering exceptional customer experiences. Our innovative approach and commitment to operational excellence have made us a trusted partner for millions of customers worldwide.
**Job Overview:**
We are seeking an experienced Operational Excellence Leader to join our team. As a key member of our operations team, you will be responsible for leading a large and diverse team to ensure seamless delivery of products to our customers.
**Responsibilities:**
* Promote a culture of safety and wellbeing within the team
* Analyse and implement corrective actions to maintain high-quality and productivity levels, meeting business objectives across all shifts
* Support and lead a team, handling administrative work alongside building and supporting a strong team culture
* Analyse performance data and suggest process improvements to optimise work and enhance customer service
* Collaborate with other managers to standardise shift processes and drive operational efficiency
**Day-to-Day Responsibilities:**
You will work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across the site. You will also monitor and maintain process efficiency, prioritising routine team management and daily operational tasks.
**Collaboration and Communication:**
As a key part of the operations team, you will work closely with colleagues in other teams and external partners to ensure we meet customer demands and targets. This will involve analysing data and performance metrics with leaders in your business area, as well as discussing operational pros and cons of technical improvements with engineers.