Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Customer Service & Contact Center Operations No Travel Required 25-Jun-2025 Customer Service Do you want to work in a position where you have a central role in ensuring high customer satisfaction and loyalty by being an important link between our customers and our business? If you are passionate about Customer Service, join our team based in Rome, Italy, and enjoy a collaborative culture that empowers you to build a career you can be proud of. What you would do as our Customer Service As a Customer Service representative, your primary responsibility is to understand, validate, and manage customer order-related requirements. This includes processing orders in a timely and accurate manner, communicating and managing schedule requests internally, confirming agreed-upon ship dates back to the customer, managing internal and external communication on potential changes impacting order expectations, and providing timely answers regarding customer order queries. The Customer Service team interacts daily with all departments along with the Outside Sales team. The day-to-day work environment is moderate to high pressure, so flexibility and adaptability to different work functions are essential. Your responsibilities will include: First contact person for incoming calls/emails from customers and sales representatives. Placing orders in business systems (e.g. AS400, web portal, etc.) based on customer information. Ensuring that responses comply with company policies and rules. Continuously working on creating and maintaining good relationships with customers. The skills and experience you need We are looking for someone who has: At least upper secondary education. 1-2 years of professional experience in a similar role or other relevant field. A passion for providing good service, energy from talking to people, and an interest in creating value for the customer while strengthening the team and the business. Fluent level of English; proficiency in a second language is a plus. Good administrative skills and planning abilities. It is also important to be a cooperative and relationship-building person with a high level of service and communication skills. What we offer We’re passionate about providing amazing opportunities and benefits, so you can continue and progress in your lifelong career with us – here’s what we have to offer: Learning and career development opportunities, whether it’s online learning, management training, or enhancing your skills. A competitive salary and incentive schemes. A variety of benefits including 200 euros in welfare, medical insurance, and discounts on various products. We review applications regularly, so don't wait We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here. To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Giulia Virde, Sourcer, at giulia.virdeassaabloy.com. Let’s create a safer and more open world - together To find out more about us, visit www.assaabloy.com We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences. J-18808-Ljbffr