Job Title: IT Support Specialist
About the Job
We are seeking a skilled IT support specialist to join our team in a fast-paced, constantly evolving environment. The ideal candidate will provide high-level customer service and hands-on technical support, working closely with both team members and business users.
Key Responsibilities
1. Face-to-face IT support for users
2. Hardware installation, movement, and de-installation
3. Diagnosing problems related to personal hardware (PCs, laptops, printers, scanners)
4. System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment
5. Small project management related to new hardware or software installation
6. Software, patches, and updates installation using MS SCCM
Requirements
1. 1-2 years of experience in a technical ICT environment
2. General end-user technology knowledge
3. End-user workspace platforms (discovery, asset management, client management)
4. End-user Microsoft platforms (Active Directory, Office, SCCM)
5. ITSM tool set (ticket management software) preferred
6. Soft skills: planning and organizing; attention to details; problem-solving; analysis; flexibility; customer sensitivity; technical writing skills
7. Excellent English and Italian language proficiency, written and spoken
What We Offer
1. Competitive salary with 14 installments/year and meal vouchers
2. Special referral bonuses for recommending friends
3. Possibility to follow trainings via Stefanini University, IT and soft skills training provided by specialists
4. Opportunities for professional development in a stable multinational environment
5. Exposure to an international environment as part of a multicultural team spread across Europe
Diversity & Inclusion
We value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being yourself.
About Us
We are a Brazilian company with over 35 years of experience in delivering IT services worldwide. We have a direct presence in 41 countries, through 70 offices located throughout the world. Our clients come from various industries, including financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities.