Supervisor (Capo Reparto) - Arese Milano C.C. "Il Centro"
Arese, Milan, Italy
JD Sports Fashion, founded in 1981 with a single store in North West England, is now one of the leading multi-channel retailers of sports and outdoor fashion in the UK and Europe. The group has over 2,400 stores, caters to various retail segments, and is proud to offer its customers the latest products from top brands.
Reporting directly to the Store Manager, the Supervisor, as an experienced sales associate, provides support to the store management team by contributing to the improvement of customer service levels and maintaining company standards.
Sales/Commercial Skills:
* Performs activities related to the opening and closing of the store: merchandise arrangement, informative briefing for the team, displaying new items in the sales area, etc.
* Periodically monitors profitability through KPI tracking.
* Participates in sales activities and ensures exemplary customer service levels.
* Handles customer complaints efficiently and courteously.
Ensures the overall good presentation of the store in collaboration, where present, with the Visual Merchandising team: adherence to company standards, stock rotation, and product density, highlighting new products, price changes, etc.
Logistics/Loss Prevention/Cash/Safety and Health:
Holds the keys to the store and assumes full responsibility, managing the incoming and outgoing merchandise and personnel.
Actively participates in the prevention and control of losses in the store in collaboration with the profit protection manager through zoning, delivery control, and regular and extraordinary audits/inventories.
* Executes the opening and closing of the cash register, ensuring daily management of the cash register in view of the monthly administrative closure of the store.
* Supervises cash collection, manages returns, and customer refunds.
* Contributes to maintaining a healthy and clean environment by occasionally cleaning common areas and the sales/storage area, ensuring safety and hygiene in the workplace.
Minimum Requirements:
* Previous experience in structured retail environments, preferably in dynamic and multinational contexts.
* Good knowledge of the English language.
* Leadership and good interpersonal and communication skills.
* Knowledge of the Office package (Outlook, Word, and Excel).
* Career progression opportunities.
* Experience in a young, dynamic, and rapidly expanding international environment.
* Employee assistance program.
* Access to corporate benefits portal.
* Discount on products.
It is understood that the list of activities is exemplary and not exhaustive, and therefore the Company may legitimately request to perform other tasks related to the same role, if necessary for the proper functioning of the Company.
Thank you for your interest in JD Sports!
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