Nature and aim of the positionRefund Tax Free Forms at Merchant’s Downtown Refund Point following Global Blue and Merchant’s guidelines and policies.Main duties and responsibilitiesVerify and refund Tax Free Forms to international travellers
Ensure a satisfactory experience for our customers
Prevent refunding mistakes and fraud
Prepare reports as needed
Observe Global Blue and Merchant’s policies, guidelines and proceduresMain KPIsNumber of refunded transactions
Refunding mistake ratioBackground and EducationHelpful: a commercial background
Helpful: experience in face to face customer contact
Helpful: experience in managing tills
Helpful: airport, retail or front office experience
Helpful: customer service experienceSpecific skills and knowledgeMust be fluent in English.
Other helpful languages in order of relevance: Chinese, Arabic
Must be dedicated to service and customer satisfaction
Must be experienced in using office software
Must be trustworthy to handle large amounts of cash
Must have a clean criminal record
Must be able to handle stress
Must be nimble but thorough
Must be a good team player
Must be flexible in terms of working hours
Previous working experience is a plusNote:
No housing is provided for the position