Description:
-Build strong professional relationships across all internal and external networks (including local and regional CS teams, customers, and all relevant business functions)
-Provide key operational support to CS managers to ensure successful & timely delivery of local and regional CS projects
-Deliver first class customer support and assistance, ensuring first class service, acting as a role model for direct reports
-Close liaison with transporters and external stakeholders, including close follow up on any issues affecting customer delivery and OTIF (on time in full)
-Support in the set up/processing of new customer accounts (or implement changes to existing accounts) and business approval forms
-Support in the updating and maintenance of customer master data records
-Closely monitor sales, order processing and end-to-end OTS (order to shipment) process across areas of responsibility
-Promote & support in the adoption of electronic ordering (Teccom, EDI), automation and standardization across CS processes and procedures
-Drive efficiency and productivity: maximising sales output, reducing past due with stock on hand & increasing velocity in the order to shipment process
-Proactive resolution of customer complaints through liaison with appropriate depts. and follow up (following appropriate escalation process)
-Follow-up proactively with material and delivery issues, ensuring high level of customer focus
-Interface with credit and finance department (and all other departments) in a timely manner to address & resolve potential delivery blocks
-Initial point of contact for local and regional escalations and complaints