IntroductionENVEA is one of the world's leading companies in the field of environmental and industrial instrumentation, analysis and measurement. Since its foundation in 1978, ENVEA has been designing, manufacturing and marketing equipment for the continuous measurement of ambient air quality, emissions and industrial processes, as well as developing software for data processing.Today, ENVEA boasts a high level of expertise in its areas of specialization and a consolidated presence in over 100 countries. A flagship of French industry and a pioneer in technological innovation, ENVEA has always placed environmental protection and sustainable development at the heart of its strategy, its founding values and the evolution of its measurement tools.Responsibilities and skillsThe selected resource will be responsible for the following tasks:Logistics management for customer sites with GSE maintenance contracts (spare parts shipment, gas cylinders, inventory management, stock monitoring, receipt of purchase invoices, tracking of Click To Order orders).Management of return procedures for customer repairs (including customs documents) and for spare parts, both under contractual warranty and out of contract. You will also be responsible for managing customer requests relating to ongoing dossiers (technical requests, timing, payment conditions, etc.).Entry of internal orders for after-sales service (PPE, equipment, etc.).Coordination with the workshop to ensure the receipt and taking charge of the devices to be repaired, creation of dossiers and monitoring of quotes.Transfer of dossiers to the sales administration department (ADV).Monitoring of service requests within the ERP.Training of new itinerant technicians on the use of ERP.ProfileFor this position you require:Degree in administration (in the process of obtaining or recently obtained).Excellent organizational skills.Good command of IT tools: in-depth knowledge of the Office package (in particular Word and Excel) and Outlook.An aptitude for teamwork and the desire to fit into a dynamic environment.Excellent knowledge of the English language.Excellent interpersonal skills.Working conditionsType of contract: Fixed-term contract (replacement for maternity leave).