An exciting opportunity has arisen to contribute to the team at Haier Europe. The Company is on a journey to achieve ambitious business growth and leadership objectives in the region, and we need someone who is passionate, proactive, self-driven and motivated to join a team of open-minded individuals.
We are looking for an individual who demonstrates the core values of the Haier’s attitude: entrepreneurship and innovation, zero distance to consumers and IoT & Ecosystem thinking. A true change agent with an agile approach thriving for idea contamination and with a hyper-collaborative approach that breaks silos and creates an open ecosystem.
Key responsibilities:
We are seeking a dynamic and motivated Service Analyst Intern to join our European team at Haier. In this high-growth and high-responsibility role, you will:
* Daily KPI monitoring via the central reporting system (Qlik)
* Analysis and synthesis of field operations KPIs, Identification of deviations (bad offenders/top performers)
* Coordination with Area Manager for the definition and tracking of recovery plans, through predefined templates
* Support for the preparation of the package for Business Review meetings
* Support for the monitoring of arbitrations and related actions
* Support to the Field Manager for various routine activities
* Daily monitoring of backlogs and performance on back-office activities related to customer care (BO SAM - Electrosmart – PEX)
* Analysis and synthesis of call center KPIs, general monitoring of performance and deviations.
* Support to the Customer Care Manager for various routine activities
This position is a unique opportunity to gain hands-on experience in a multinational environment, develop critical skills, and make a significant impact on key aftersales operations.
Requirements
* Neo graduated or student in Management or field related
* Fluent in Italian and English (both written and spoken).
* Excellent knowledge of Office Package (in particular Excel)
At Haier Europe we look for entrepreneurs that are passionate for bringing extraordinary experiences to our customers and delivering business results. Are you ready to join?