We are looking for a passionate and enthusiastic Event Manager for Borgo Santo Pietro, an award-winning five-star luxury boutique hotel located in the heart of Tuscan countryside, surrounded by a 300-acre organic farm, vineyards and wonderful gardens.
The Event Manager will have outstanding interpersonal and relationship-building skills to work with cross-functional teams. He/she will have a special talent for ensuring an excellent level of service, a strong business acumen, passion for service, and desire to promote a continuous learning environment.
Main responsibilities:
* Manage all our private events, such as celebrations, weddings and other special seasonal events, including selling the whole property in exclusive.
* Handle all event inquiries: propose, follow up and contract, ensuring T&Cs and hotel policies are met.
* Negotiate dates, spaces and rates to reach sales goals, ensuring that the company vision and mission are respected.
* Encourage business through impeccable customer service.
* Manage email correspondences with travel agents, wedding planners or direct guests.
* Promote, organize and conduct site inspections.
* Coordinate all the departments involved in private events, including taking care of the ODS/BEO indicating all the details for the creation of the event; follow up the operational and logistic on-site needs when events take place.
* Manage the events in the company PMS system, including check of deposits, payments and final bill before final invoice is issued.
* Cooperate with marketing department to promote our events.
Candidate profile:
* At least 2 years of experience in similar role, preferably in luxury hotels.
* Knowledge of LHW high level standards.
* Knowledge of the F&B department and banqueting services.
* Proficient knowledge of Microsoft Office Suite, Hotel PMS, OS, email.
* Excellent knowledge of English and Italian languages is required.
* Proactive attitude and excellent communication skill.
* Capability to deal with pressure and deadlines.
* Strong attention to details.
* Outstanding team-work orientation.
* Exceptional problem-solving skills.
Details of the offer:
Full time, permanent contract
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