Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.
If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
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STOCK MANAGER
Department: Retail
Reporting to: Store Manager
The Stock manager’s role is to maintain product and supply inventories to increase efficiency. He/she is responsible for training employees, scheduling employee shifts, receiving and sending shipments, updating records, and maintaining inventories.
Major Responsibilities include but are not limited to:
Operations
* Manage stock levels and make key decisions about stock control
* Ensure that merchandise shipments have been received and displayed within the company's expectations
* Maintain and organize stock room
* Maintain an active presence on showroom floor and stock room to prevent stock shrinkage
* Assist Store Manager in creating, promoting and overseeing a profitable store
* Keep selling floor and merchandise neat, organized and stocked
* Manage all inventory in the stockroom and on the selling floor
* Assist in all areas of stock, shipping, receiving protocol/policies and all shipping/receiving related paperwork
* Replenish stock on the sales floor as needed
* Pack up defective items or overstock and arrange for return shipment
* Observe proper safety procedures in the stockroom, particularly when lifting and moving heavy items
* Report issues or problems to Store Manager
* Assist managers and associates in preventing theft and maintaining proper inventory
* Comply with all Point-of-Sale policies and procedures
* Attend store meetings
* Manage all relevant training and development seminars, programs and meetings as directed by store management
* Facilitate loss prevention initiatives that reduce shrinkage
* Maintain solid partnership with store management and visual manager
* Review stock room space and create tools to maximize space in stock room and make merchandise easily accessible for stock and sales staff
Customer Service
* Provide the highest level of customer service
* Answer customer and sales associate questions about available items in stock
* Retrieve items from stockroom at customer request
* Place special orders for customers when necessary
* Build and maintain repeat clientele; utilize client book
* Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
Management
* Lead a team of employees to consistently meet sales and service goals
* Hire, train and develop new employees based on changes in the store's volume and sales cycles
* Manage and motivate the team to increase sales and ensure efficiency
* Work on staffing duties such as interviewing potential staff members, conducting appraisals and performance reviews, as well as providing or organizing training and development
* Update colleagues on business performance, new initiatives and other pertinent issues
* Create stock employee schedules and ensure stock staff are always on duty to provide assistance on sales floor as needed
Job Requirements:
* Minimum 3 years of experience in retail and luxury in a management role
* Able to work as a charismatic leader, to drive and motivate people and willingness to develop talent
* Excellent personal organizational skills with attention to detail and accuracy
* Familiar with inventory software
* Possesses physical strength necessary to unload, lift, and carry heavy boxes
* Exhibits familiarity with proper safety procedures in the stockroom
* Able to work under pressure and thrive in a fast-paced, challenging environment
* Able to work on different tasks easily – Multi-tasking
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