We are looking for a passionate and highly qualified Housekeeping Manager for Borgo Santo Pietro, an award-winning five-star luxury boutique hotel located in the heart of Tuscan countryside, surrounded by a 300-acre organic farm, vineyards and wonderful gardens.
The Housekeeping Manager will have a special talent for ensuring the highest levels of service excellence. The individual will be a passionate and motivated leader with excellent interpersonal and relationship-building skills to work with cross-functional teams. He/she has a passion for service and a desire to offer the best guest experience possible.
Main responsibilities:
* Assist in ensuring cleanliness, service and product quality standards of guest suites and villas, public areas, restrooms, offices in accordance with Borgo Santo Pietro standards, sanitation and safety procedures.
* Plan, distribute, delegate and direct daily, weekly, monthly, quarterly and seasonal work assignments.
* Inspect public areas and guest suites and villas to ensure compliance with quality assurance standards.
* Ensure proper usage of chemicals and cleaning supplies by monitoring usage and providing complete training for team members; ensure proper labelling of supplies.
* Manage the Housekeeping Department by leading the team in all day-to-day operations, ensuring that Borgo Santo Pietro standards are met through leadership, training and development.
* Ensure compliance and execution of all Housekeeping SOPs and standardized policies, organizing induction and regular training plans.
* Maintain the highest luxury level of service and display outstanding hospitality skills. Provide services that are beyond guest satisfaction with the highest levels of service excellence.
* Participate in the development and implementation of corrective action plans based on review and guest feedback where required.
* Establish open and collaborative relationships with employees and ensure a positive and supporting working atmosphere.
* Strive to improve service performance by communicating and assisting employees providing guidance, feedback, and individual coaching and counseling when needed.
* Schedule weekly departmental shifts according to the business and guest demand.
* Actively participate in recruitment and training activities of the housekeeping department in collaboration with HR department.
* Use systems and management tools, such as budget and forecast, inventory control.
* Interact with guests when opportunity arises ensuring guest satisfaction and requirements.
* Act as an example for all the colleagues.
Candidate profile:
* At least two years of experience in housekeeping leadership role in luxury hotel or resort.
* Strong knowledge of laundry equipment and cleaning supplies and products.
* Cost and inventory control capabilities.
* Proficiency with computers and software programs, including Microsoft Office.
* Excellent leadership, interpersonal and communication skills.
* Committed to delivering high levels of guest service.
* Knowledge of Workplace, Health, Safety and Hygiene procedures is essential.
* Passionate about delivering exceptional levels of guest service.
* Fluency in English language is essential.
* People person with strong leadership and managerial skills.
* Ability to communicate clearly and effectively to the team.
* A guest-oriented approach with highest level of guest satisfaction.
* Results-driven, with exceptional eye for details.
* Ability to deal with a multitude of tasks and work under pressure.
Details of the offer:
Full time, seasonal contract. We offer a competitive package, food and accommodation included.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Management
Industries
Hospitality
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