Logistics and Customer Service Leader
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The ideal candidate for this role will be responsible for managing the order flow, from inputting orders into the management system to overseeing the shipping process. Effective communication with customers and national authorities will be crucial in ensuring customer satisfaction.
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Key Responsibilities:
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* Prioritize tasks by coordinating with the warehouse for order management and flow planning.
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* Handle communication with national authorities (ASL, Chamber of Commerce, customs, etc.) to request necessary certificates.
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* Issue required shipping documentation (customs documents, delivery notes, etc.).
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* Issue sales invoices and any necessary credit notes.
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* Manage transport providers efficiently.
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* Handle complaints and ensure customer satisfaction.
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Requirements:
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* Knowledge of export regulations and customs documentation.
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* Familiarity with national authorities for certifications/new authorizations.
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* Proficiency in English (C1 level).
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* Strong knowledge of Microsoft Office suite.
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* Excellent communication, planning, and organizational skills.
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Location: Nearby Alpignano
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Employment Type: Full-time
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Compensation: Salary based on actual skills and experience ($50,000 - $60,000 per annum)