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About Orbix
We're a global technology leader that powers the brands of the future in over 70 countries.
Job Title: Customer Service Representative
Location: Portugal
About the Role
In this dynamic role, you will ensure high targets in quality, efficiency, and customer journey improvement as a key contributor to our clients' operational excellence. You will work closely with our team to deliver accurate and real-time answers to inquiries via phone and/or chat, providing account and application support, and troubleshooting technical issues.
Your Qualifications
* You have a strong command of Italian and English (oral and written).
* You are passionate about the entertainment and media industry.
* You possess excellent communication skills with a strong sense of empathy and teamwork.
* You are familiar with digital streaming services and devices.
* You have a positive and solution-driven attitude.
What's In It For You
* Full-time employment with indefinite contracts.
* Competitive salary and performance-based bonuses.
* Referral bonus opportunities.
* Fully paid training on the company and the project.
* Career development programs, specialized courses, and language classes.