12 HOUR, WEEKEND NIGHT SHIFT POSITION6 PM TO 6 AMFRIDAY, SATURDAY, SUNDAY + ALTERNATING THURSDAYSJOB SUMMARYProvides technical support to end-users for PC, server, hardware, or software applications.ESSENTIAL DUTIES AND RESPONSIBILITIESInteract with supplier/service provider to ensure tasks are completed.Monitor asset inventory.Verify backup, daily checklist, account maintenance.Serve as the point of technical escalation.Perform periodic license audits.Image computers via SCCM for site hardware.Create and image MES and SAP RF Scanners.Maintain and troubleshoot site endpoints.Provide on-call support.Identify and purchase hardware using the CER Process.Administer file services, print services, and terminal servers.Document new processes.Provide support to wireless devices such as laptops, tablets, etc.Follow all procedures around the IT security policy.Provide end-user training technical assistance.Assist Administrators in rotational duties for the following (but not limited to) administration competencies:Network Administration (equipment maintenance, backups, daily checklists).Systems Administration (account maintenance, backups/restores, server maintenance).Business Systems Administration (documentation, process flows, CMRs, troubleshooting).Database Administration (daily checklists, backups, troubleshooting).Load and verify correct operation of software packages.Troubleshoot and resolve end-user problems and ensure correct operation of personal computers.Simulate or recreate user problems to resolve operating difficulties.Maintain inventory of computer parts and log all repairs/service performed.Provide training and technical assistance to users.Participate in the exchange of ideas and information within the department.Ask questions; encourage input from team members.Provide regular updates to appropriate managers.Identify creative ways to reduce costs by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, or complete re-engineering of processes and systems).Drive continuous improvement through trend reporting analysis and metrics management.Assure that procedures and work instructions are efficient and not redundant.Offer new ideas and suggestions for improvement. Identify and implement new practices and processes.Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.Confer with reporting manager on complex or unusual situations.Establish new measurement systems if/where possible.Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.May perform other duties and responsibilities as assigned.JOB QUALIFICATIONSKNOWLEDGE REQUIREMENTSEnsure 100% adherence to all company policies and procedures (i.e. Health, Safety, and Quality).Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer-specific.Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Maintain discretion and confidentiality in all areas pertaining to the IT systems.Understand and embrace the business and IT strategic direction.Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.Comply and follow all procedures within the company security policy.
#J-18808-Ljbffr