Deadline Date: Friday 21 March 2025 Requirement: Provision of Satcom Technical Support Services Location: Lughezzano, IT Full Time On-Site: Yes Time On-Site: 100% Period of Performance: 2025 Base: As soon as possible but not later than 01st May 2025 - 31 December 2025 2026 Option: 01st January 2026 - 31 December 2026 2027 Option: 01st January 2027 - 31 December 2027 2028 Option: 01st January 2028 - 31 December 2028 Required Security Clearance: NATO SECRET PROJECT SPECIFICS Background The NCI Agency has been established to meet the collective requirements of NATO nations in capability delivery and service provision related to Consultation, Command & Control, and Communications, Information and Cyber Defence functions. The NCI Agency is dedicated to acquiring, deploying, and defending communication systems for NATO's political decision-makers and Commands, operating against cyber-attacks and collaborating with governments and industry to prevent future attacks. We require specialized advisory services to enhance our interim workforce capacity. Problem Statement Current State: Our satellite ground stations are experiencing technical challenges due to a workforce gap requiring immediate and specialized support. Impact: These issues could cause significant disruptions to our satellite communications operations, impacting overall mission effectiveness. End State: By addressing these challenges, we aim to achieve stable and efficient satellite ground station operations with minimal downtime. Vision and Expected Outcomes The goal is to increase SATCOM support services by seeking support from SATCOM technicians to ensure continuous and effective support for our satellite ground stations. The desired outcomes include: Enhanced reliability and performance of satellite communication systems Timely resolution of technical issues to minimize operational disruptions Improved overall efficiency and effectiveness of ground station operations Description Of Deliverables (Key Responsibilities) We are seeking support for our Satellite Communication Support team. The Service Provider will be responsible for the installation, maintenance, and repair of satellite communication systems, providing support services including: Installation and Setup: Complete installation and configuration of all elements of a satellite communication system, including: Baseband elements: SATCOM modems, routers, switches, media converters, matrix switches, line amplifiers, and other active and passive elements. Low and high power RF elements: UP/Down Converters, Intermediate and high power amplifiers, LNA's, RF over Fiber converters, and other active and passive RF elements. Antenna elements: Motor DC/AC, power/servo drives, gearbox, Antenna control system elements, Dehydrator. Monitor and Control system: workstations, servers, gateways, Digital signal processors, network elements, and analogue/digital interface elements. Software: Windows, Linux, Network IOS, proprietary system monitor and control application software, software system configurations. Maintenance and Repair: Conduct regular maintenance inspections of all active/passive SATCOM, Power, HVAC, security, and ancillary elements/systems. This includes: Regular preventive maintenance tasks such as cleaning and greasing of mechanical parts. Diagnosing and repairing any issues with SATCOM, Power, HVAC, security, and ancillary systems. Replacing faulty components and updating software as required. Service Delivery Support Communicate with team members and customers to understand their needs and provide updates and solutions. Provide technical support and troubleshooting assistance for local and remote users/customers. Maintain accurate records of services provided and customer interactions. Others The contractor will participate in daily reporting and planning activities and required participation in workshops, events, and conferences related to the supported services, as requested by the service delivery manager. SERVICE KPIs AND DELIVERABLES The contractor is expected to maintain accurate records of services provided, conduct regular maintenance inspections, perform preventive maintenance tasks, diagnose and repair issues promptly, install and configure all elements of a satellite communication system, and perform hardware and software configuration updates. PAYMENT MILESTONES Payments will be made according to the successful acceptance of the Monthly Service Performance Report, listing the KPI completion and penalties if applicable, signed by the Station Commander or authorized point of contact and the Contractor. PRACTICAL ARRANGEMENTS Place of Performance: The contractor will provide the service at the NCI Agency in Lughezzano (Italy), in designated Class II Security Area. Travel Requirement: Travel may be required to other Purchasers' locations on an exceptional basis. Hours of Operation: The Contractor is expected to provide services during Purchaser's working hours, with potential rotating shift schedules. Safety and Compliance Follow all safety protocols to prevent accidents and injuries. Ensure compliance with agency, industry standards, and regulations. Keep up-to-date with the latest advancements in SATCOM and networking communication technology used on-site. Requirements Ability to work on 24 hr shifts. Security Clearance: Valid NATO-SECRET Personal Security Clearances for the duration of the Contract performance. Language Proficiency: English: C1 (mandatory) Local assignment language fluency (nice to have). Past Performance and Qualifications: High school diploma or a degree in electronics or a related network/communication field experience of 10 years is required. At least 5 years of experience as a satellite technician or in a similar role. Good knowledge of electronic and RF measurement instruments, proficiency with hand and power tools. Excellent customer service and communication skills. Valid driver's license and reliable transportation. Preferred Certification: CompTIA A or Network certification. J-18808-Ljbffr