JOB PURPOSE
We are looking for a dynamic and experienced Port Operations Manager to join our team and assist the Director of Operations in overseeing the daily activities at one of our cruise terminals. This role is perfect for someone with a background in cruise operations, guest services, and terminal management, who is eager to contribute to delivering a seamless and exceptional experience for cruise passengers and ship operators.
KEY ACCOUNTABILITIES
1. Assist the Director of Operations in the management and coordination of all cruise terminal operations.
2. Work closely with the Director to oversee the embarkation and disembarkation process for cruise passengers, ensuring efficiency and a positive experience.
3. Support the Director in coordinating with cruise line representatives, authorities, customs, immigration, and other stakeholders to facilitate operational processes and regulatory compliance.
4. Assist in supervising terminal staff and service providers, ensuring high-quality service, safety, and security standards are always maintained.
5. Aid the Director in monitoring the flow of passengers, luggage handling, and related services, addressing any operational issues promptly to minimise disruptions.
6. Support the Director in managing and optimising the use of terminal facilities, including passenger lounges, embarkation/disembarkation areas, and other services.
7. Assist the Director in maintaining operational reports and providing updates to senior management, ensuring all activities align with business objectives and regulations.
QUALIFICATIONS
1. Proven experience in operational management, preferably in the cruise or maritime industry.
2. Strong leadership and team management skills.
3. Excellent problem-solving and decision-making abilities.
4. Ability to work in a fast-paced and dynamic environment.
5. Strong communication skills in both English and Italian.
VISA REQUIREMENTS #J-18808-Ljbffr