Borgo Pignano, a 750 acre private estate hidden away in the hills and valleys of Tuscany whose ethos is a commitment to slow food, slow living and sustainable organic farming, is looking for an engaging and proactive FRONT OFFICE MANAGER from February to November 2025.
Responsibilities:
* Supervise all activities carried out by staff at the reception, guest service and switchboard.
* Make a daily check on room assignments.
* Upsell and cross-sell all departments in order to maximize sales.
* Control the management of operating expenses.
* Have a very detailed knowledge of all the services and activities available to guests.
* Ensure that all guests are always cared for and treated in an extremely polite and courteous manner according to the standards dictated by the company.
* Always have an answer for every question submitted by guests and solve their problems efficiently.
* Manage a working team and other departments to ensure that all objectives of the company are met.
* Maintain good working relations with other department heads.
* Always be supportive to the Room Division Manager.
Requirements:
* 2-3 years of experience in the same role at least.
* Strong team player.
* Great communication skills with key departments.
* Strong leadership.
* Eye for detail.
* Passion for service, discretion, and courtesy.
* Excellent grooming.
* Proficient in English is required, with knowledge of Italian and another language preferred.
* Respect for nature and for the values that the earth represents.
* Own a car.
Please send your CV with the consent to the processing of personal data, in accordance with Legislative Decree no. 2018/101 and the GDPR (EU Regulation 2016/679) regarding the protection of personal data.
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