R-186682 Regional Medical Partner - Center Italy
Line manager: Head of Medical
Job purpose: To support clinics on medical related projects
Responsibilities:
* Develop Medical efficiency in Operations:
o Operational/medical excellence project lead (often in collaboration with regional operations partner)
o Support AniCura WoW
o Medical excellence projects
o Revenue erosion lead for the region
o Medical Standards of current treatment, best practice sharing
* Implement Medical initiatives in the region:
o Support introduction and maintenance of QualiCura in clinics
o APSIS: introduction & follow-up
o Quality initiatives (e.g., quality improvement in strategic areas like lab, nutrition)
o Master data management for the region
o Provide Advisory to clinics around quality and medical excellence
* Customer interaction best practices:
o NPS review and follow-up
o Support young vets, training medical basics, intervention, coaching with complaints
o Support difficult customer interactions; Escalated complaints mgmt. support, in collaboration with practice managers, regional manager, admin partner
o Support clinics in various client matters; patient safety, processes etc.
* Follow-up clinic development:
o Do quality review of clinics when needed
o Set clinic plan to improve quality and patient safety
* Partner with P&O for veterinary contribution to strategic people initiatives:
o Contribute to associate introduction & onboarding (medical/quality content)
o Linking associates to the right learning opportunities
o Attend Local Congresses when needed
o Support Talent acquisition
Context and Scope:
Works in a clinic and travels to other clinics (4 days/week).
Education & Professional Qualification:
Veterinarian
Knowledge/Skills/Experience:
Project management, Results oriented, Capacity to embark teams, clinical experience, strong communication skills, knowledge of Italian language is mandatory, good knowledge of English language required.
Key Supporting Job Related Competencies:
Project management, Relation building with clinical teams.
Key Business Partners:
Practice managers, Vets and Nurses in clinics, Regional Leadership teams; regional operations partner, regional admin partner, regional P&O partner, regional business controller, Country medical manager, cluster quality manager, Head of Operations, Regional medical partners in other regions in the cluster.
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