Based at Minerbio site (Bologna Area), you will report to the IT Service Assurance Manager South. In this role, you will provide 1st and 2nd line support for both hardware and software issues and will also be involved in infrastructure projects across the region. You will be covering mainly the Minerbio Site support but some travel to other EMEAI locations, when required, will also be part of the role. Qualifications 2-4 years of experience regarding the management of complex IT environments. In-depth knowledge of Windows client-based OS and Microsoft Office Suite and preferred expertise and experience on server OS (Vmware and Microsoft), DBMS (MSSQL Server) and communication networks. Strong written and verbal communication skills – Italian & English. Ability to prioritize and execute tasks in a high-pressure environment. Ability to work in a team-oriented, collaborative environment. Project Management skills. Responsibilities Under the supervision of the IT Service Assurance Manager South, the IT Technical Analyst Junior will work to provide the best user support in the region and ensure local and regional IT services meet business expectations. Work primarily to follow HW maintenance and lifecycle and troubleshoot tier 2 incidents tracked on the ticketing system and/or provide Italian language support to internal customers. Investigate and resolve customer, hardware, software and general system problems that require intermediate and general exposure to a variety of IT support issues. Respond to standard and complex inquiries and/or complaints by serving as a liaison between IT staff and internal customers to ensure satisfaction by coordinating communications, following up with problems, and serving as a contact point for internal customers. Assist with developing and delivering user training, documentation, operational guidelines and other areas that impact user understanding and operation. Assist with the service compliance of all IT and service assets, with a special focus on end user devices, desktops/laptops/phones/tablets in line with business guidelines (lifecycle) and regulatory requirements. You will be responsible for the accuracy of the information provided and for the replacement of those end user devices. Help to implement local/regional procedures and guidelines defined at EMEAI and Corporate level. Provide assistance with projects and work in conjunction with the service delivery team when necessary to complete regional projects. J-18808-Ljbffr