Dolce&Gabbana, a leader in the world of luxury fashion, for its new in-house Beauty Division has an exceptional career opportunity. Join the brand in its new venture and come work in an exciting environment, favorable to audacity & creativity Position Overview : The Retail Manager EMEA is responsible for overseeing the retail activities for the flagship stores of the region, maintaining the brand’s image, ensuring an exceptional customer experience, monitoring sales staff and driving sell out performance. This role combines analytical skills, strategic leadership, operational excellence, visual merchandising and training skills. Additionally, the Retail Manager will have a special assignment to manage and optimize the use of digital tools in-store (full perimeter EMEA), ensuring seamless integration of technology to enhance both the customer journey and store operations. Key Responsibilities : Visual Merchandising: Work closely with visual merchandising teams to ensure the flagship stores maintain a visually appealing and brand-aligned presentation. Continuously monitor and adjust in-store displays to highlight new products and promotions. Update store set-up and planograms regularly in line with product launches, KCP, and other promotional campaigns to ensure that visual merchandising reflects the latest brand priorities and product innovations. Ensure the store layout maximizes product exposure, enhances customer flow, and aligns with seasonal marketing objectives. Education and Advocacy (in coordination with the EMEA training department): Identify training needs within the team. Provide flash trainings in case of specific needs. Develop a training plan to address the specific needs of the FS and regional FS and align it with the training department. Ensure that the team is fully trained in delivering any new or ad hoc services introduced within the store. Track the impact of training and development initiatives on overall store performance and customer satisfaction. Sales & Customer Experience: Ensure a seamless and premium customer experience in line with brand standards. Implement ad hoc services to enhance the customer experience, including tailored shopping experiences, personalized consultations, and other bespoke offerings that align with the brand’s identity. Collaborate with cross-functional teams to introduce and execute innovative in-store services and events. Monitor KPIs such as sell-out, foot traffic, average transaction value, and customer retention. Digital Tools & Innovation (Special Assignment): Identify opportunities in the EMEA region (DG boutiques or retailers) to implement the Digital tools developed by Dolce&Gabbana Beauty Digital HQ. Be responsible for the correct implementation of the Digital tools as per drawings and priorities received by Dolce&Gabbana Beauty Retail Excellence and Digital HQ. Coordinate local adjustments needed for Digital Tools, in terms of assortment, languages, specific assets. Follow up on all the needs for the setup in store of the Digital tools from a technical standpoint (i.e., hardware purchases, cables needed, etc.). Coordinate or directly source a local agency for tech support and assistance during setup and along the period of the digital tool’s existence, in order to guarantee the perfect execution and maintenance. Coach and motivate the Beauty Advisors on the potentiality of these tools for the sell out and how they are working. Analyze KPIs on digital activation in store. Sell-out and KPI Monitoring: Drive store performance by maximizing sell-out and increasing conversion rates. Analyze sales data, customer feedback, and market trends to drive business strategies. Provide regular reports on store performance, market insights, and areas for improvement. Utilize data to identify opportunities for upselling, cross-selling, and enhancing the customer journey. Conduct regular analysis of the sales staff, to evaluate the number of FTE in relation to annual sell-out data. Determine optimal staffing levels. Customer Relationship Management Flagships (CRM): Build and maintain strong relationships with VIP and loyal customers. Implement CRM strategies to increase repeat business and drive customer loyalty programs. Develop and manage customized services for key customer segments, including exclusive appointments, personalized MUP sessions, and special shopping events. Manage store events, including VIP nights, product launches, and special promotions, to enhance brand presence. J-18808-Ljbffr