Help Desk Consultant I
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Please see Special Instructions for more details.
Grad students only. Excellent written & oral communication skills & customer service skills required. Summer, Fall, Spring positions. Provide first level help desk support to faculty, staff & students. Assist with computer problems, provide diagnosis and resolutions. Log calls utilizing help desk system No Experience Necessary! UNIT will provide ALL the training Salary $13.00 per/hour Please Contact Kimberly Walter
Posting Details
Do you have questions about the application process? If so, please refer to the Applicant FAQ’s.
Position Information Posting Number: 20245302V Position Title: Help Desk Consultant I Posting Type Student Hours/week: 20 hours per week Eligibility: Work study preferred but open to all students Semester 2024-2025 Academic Year Location St. Mary's Hall Detailed Work Schedule Number of positions: 6 Department: 715-UNIT - Technology Support Services Contact Name: Kimberly Walter Contact Phone/Extension: 94899 Position Summary Information Job Description Summary: *Provide first-level help desk support to provide support for all UNIT -supported systems. *Consult with students, faculty, and staff regarding issues with Villanova technology and systems. *Assist with computer problems and provide diagnosis and resolutions. *Log calls utilizing the TeamDynamix ( TDX ) ticket system. Requirements: Must be a graduate student.
Some technical knowledge to support the IT infrastructure.
* Excellent written and oral communication skills.
* Excellent customer service skills. Additional Information: * Summer, Fall, and Spring position.
* UNIT will provide ALL training. Physical Demands Summary: Wage Rate: $13.00 Posting Detail Information Closing Date (11:59pm ET): 05/21/2025 Open Until Filled Yes
Posting Specific Questions
Required fields are indicated with an asterisk (*).
1. * Are you currently a registered Villanova student?
* Yes
* No
2. * Are you eligible for work study?
* Yes
* No
* I don't know
3. * What is your availability? (days and times)
(Open Ended Question)
4. * Have you ever worked on campus before? If “Y”, what department and semester/year?
(Open Ended Question)
Optional Applicant Documents:
Required Documents
5. Resume / Curriculum Vitae
Optional Documents
6. Cover Letter / Letter of Interest
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