Are you passionate about delivering exceptional guest experiences in a world-class luxury setting? Hotel La Palma, Capri's iconic five-star luxury boutique hotel and a proud member of the Oetker Collection, invites you to join our team as Front Office Manager for the upcoming season.
About Hotel La Palma:
With just 50 exquisitely designed rooms and suites, a stunning beach club, fine dining outlets, and unparalleled service, Hotel La Palma embodies the essence of refined luxury and timeless elegance.
Position Overview:
As the Front Office Manager, you will lead our Front Office team, ensuring a seamless guest journey from arrival to departure. You will play a pivotal role in upholding Oetker Collection’s legendary standards of excellence while fostering a welcoming and professional environment for both guests and team members.
Key Responsibilities:
* Oversee all Front Office operations, including reception, concierge, and guest services.
* Ensure exceptional service delivery, meeting and exceeding guest expectations.
* Train, motivate, and manage the Front Office team to achieve operational excellence.
* Collaborate with other departments to ensure smooth communication and operations.
* Handle guest inquiries, complaints, and feedback with professionalism and efficiency.
* Maintain accurate records, reporting, and compliance with hotel standards and policies.
Qualifications:
* Previous experience as a Front Office Manager or Assistant Front Office Manager in a luxury hotel (five-star experience preferred).
* Strong leadership and team management skills.
* Exceptional interpersonal and communication abilities.
* Proficiency in property management systems (experience with OPERA is a plus).
* Fluency in English and Italian;
additional languages are an advantage.
* Ability to work in a dynamic and fast-paced seasonal environment.
What We Offer:
* Competitive seasonal remuneration.
* Accommodation provided during the contract period.
* A chance to be part of the prestigious Oetker Collection, known for its exceptional standards and global recognition.