Position resides within the Information Technology (IT) Department. This position is the front end for the IT support service, under the coordination of the IT Manager, this person will manage daily operational support with both business and end users.
Duties:
Support day-to-day user requests by analyzing processes and troubleshooting at system level
Act as IT liaison form the field and business to IT colleague.
Manage proactively IT support platform, about data and documentations accordingly to ITIL methodology
Works with vendor leveraging the contract in place
Requirements/Qualifications
1-3 years’ experience on the same role
Good knowledge of
o Windows Operative System client
o Windows Server services (AD, GPO, DHCP, DNS)
o Microsoft Office packages
Base knowledge of:
o Networking
o VMWare
o Backup application
o Antivirus
o Antispam
Excellent problem-setting & problem-solving skills
Experience in creation of training, technical and business process documentation
Is considered a plus: SAP expertise and/or process industry experience and/or GMP knowledge
Language Skills
• Excellent italian language speaking
• Fluent in English, both written and speaking
Soft Skills
· Excellent relational capability
· Customer oriented
· Team Player
· International culture
· Good interpersonal, communication and comprehension skills
Educational Qualification
· Degree in Computer Science or Computer Engineering as preference
Employment Type
Full-time – Salary is commensurate to experience
Diversity and Equal Opportunity Employment: Flamma Group is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.