Deadline Date: Friday 21 March 2025
Requirement: Provision of Satcom Technical Support Services
Location: Lughezzano, IT
Full Time On-Site: Yes
Time On-Site: 100%
Not to Exceed: 2025 Base Period: 59,100 EUR
2026 Option: 91,300 EUR
2027 Option: 93,900 EUR
2028 Option: 96,500 EUR
Period of Performance: 2025 Base: As soon as possible but not later than 01st May 2025 - 31 December 2025
2026 Option: 01st January 2026 - 31 December 2026
2027 Option: 01st January 2027 - 31 December 2027
2028 Option: 01st January 2028 - 31 December 2028
Required Security Clearance: NATO SECRET
PROJECT SPECIFICS
Background
The NCI Agency has been established to meet the collective requirements of NATO nations in capability delivery and service provision related to Consultation, Command & Control, and Communications, Information, and Cyber Defence functions. The NATO Communications and Information Agency (NCI Agency) is dedicated to acquiring, deploying, and defending communication systems for NATO's political decision-makers and Commands. It operates on the frontlines against cyber-attacks, collaborating closely with governments and industry to prevent future debilitating attacks. The NCI Agency plays a crucial role in maintaining NATO's technological edge and ensuring the collective defence and crisis management capabilities of the Alliance. In pursuit of our mission, we require specialized advisory services to enhance our interim workforce capacity.
Problem Statement
Current State: Our satellite ground stations are experiencing technical challenges due to a workforce gap that requires immediate and specialized support.
Impact: These issues could cause significant disruptions to our satellite communications operations, impacting overall mission effectiveness.
End State: By addressing these challenges, we aim to achieve stable and efficient satellite ground station operations with minimal downtime.
Vision and Expected Outcomes
The goal is to increase SATCOM support services by seeking support from SATCOM technicians to ensure continuous and effective support for our satellite ground stations. The desired outcomes include:
* Enhanced reliability and performance of satellite communication systems
* Timely resolution of technical issues to minimize operational disruptions
* Improved overall efficiency and effectiveness of ground station operations
Description Of Deliverables (Key Responsibilities)
We are seeking support for our Satellite Communication Support team. The Service Provider will be responsible for the installation, maintenance, and repair of satellite communication systems. The service provider shall offer support services including the following activities: with excellent technical skills, problem-solving abilities, and a commitment to providing top-level customer service.
Installation and Setup:
Complete installation and configuration of all elements of a satellite communication system, including:
1. Baseband elements: SATCOM modems, routers, switches, media converters, matrix switches, line amplifiers, and other active and passive elements.
2. Low and high power RF elements: UP/Down Converters, Intermediate and high power amplifiers, LNAs, RF over Fiber converters, and other active and passive RF elements.
3. Antenna elements: Motor DC/AC, power/servo drives, gearbox, Antenna control system elements, Dehydrator.
4. Monitor and Control system: workstations, servers, gateways, Digital signal processors, network elements, and analogue/digital interface elements.
5. Software: Windows, Linux, Network IOS, proprietary system monitor and control application software, software system configurations.
Maintenance and Repair:
Conduct regular maintenance inspections of all active/passive SATCOM, Power, HVAC, security, and ancillary elements/systems following the guidelines and instructions of the specific system preventive maintenance procedure to ensure the systems are functioning correctly.
Service Delivery Support
Stakeholder Management: Communicate with team members and customers to understand their needs and provide updates and solutions.
Others
The contractor will participate in daily reporting and planning activities (daily stand-ups) as well as the required participation in workshops, events, and conferences related to the supported services, as requested by the service delivery manager.
SERVICE KPIs AND DELIVERABLES
PAYMENT MILESTONES
PRATICAL ARRANGEMENT
Service Delivery Requirements
The Contractor's personnel should fulfil the following requirements:
* Ability to work on 24 hr shifts
* Security Clearance: The Contractor shall possess valid NATO-SECRET Personal Security Clearances for the duration of the Contract performance
* Language Proficiency: English: C1 (mandatory) + Local assignment language fluency (nice to have)
Past Performance and Qualifications:
* High school diploma or a degree in electronics or a related network/communication field experience of 10 years is required.
* At least 5 years of experience as a satellite technician or in a similar role.
* Good knowledge of electronic and RF measurement instruments, proficiency with hand and power tools.
* Excellent customer service and communication skills.
* Valid driver's license and reliable transportation.
* Preferred Certification CompTIA A+ or Network+ certification.
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