Nature and aim of the position
The holder of this position is managing Issuing Solutions integration projects with external partners from the execution phase to the rollout of the developed and certified solutions.
Scope of these projects is the integration of Tax Free Shopping (TFS) functionalities into merchant solutions (terminals, POS systems) within the EU area.
The candidate must have a strong service ethic & good communication skill, as the role is client-facing dealing directly with external client/partners.
This position report directly to the IT Director Italy and is based in Gallarate.
Position could requires travelling.
Main duties and responsibilities
1. Deliver Issuing Solutions implementation projects within scope, timeline, budget and in compliance with the processes of Global Blue Professional Services
2. Interface with internal and external project managers and stakeholders to ensure smooth implementation of TFS services
3. Support the definition, the implementation and the governance of an efficient Partner Integration project process
4. Support the Commercial Organization and the Partner Manager with technical and process consultancy
5. Ensure that the implemented Issuing Solutions are anchored correctly in the GB organization
6. To maintain the Country Requirement updated.
7. Technical pre-sales
8. To provide 2nd lev support to the local FS teams.
9. Regular review meetings with Partner Manager
Relates and cooperates mainly with
10. Line manager
11. Technology, Product, Commercial teams
12. Partner Manager
Background and Education
13. Experience in managing technical projects with external stakeholders
14. IT educational background
15. Experience in working with virtual and distributed teams
16. Customer consulting services
17. Independent and self-motivating personality
18. Italian native language.
19. English language
20. Working knowledge within the retail industry preferred
Specific skills and knowledge
21. Solid understanding of Point-of-sale related technology and transactional systems
22. Ability to communicate with external partners in an efficient and structured way
23. Accuracy, ability to analyse situations fast and to identify the correct measures
24. Customer oriented approach
25. Willingness to enter in technical details
26. Structured and flexible at the same time in managing difficult and challenging situations
27. Commitment and dedication to work
28. Perseverance in reaching goals
29. Good knowledge of project management processes and tools
30. Excellent communication and team skills, ability to present ideas clearly and concisely
31. Excellent organizational, decision making and problem-solving skills