Loacker is looking for an enthusiastic manager, committed to customer satisfaction, people lead and with passion for improvements.You are responsible for the development, continuous improvement and delivery of a high standard of customer sales support, together with the team, which cares about our international partners worldwide.Your TasksEmpower and Engage the Customer Sales Support team (9 people)Responsible for delivering excellent servicesResponsible for relationship management with international distribution partnersStrategic development of process and technology, to deliver key service outcomes, proactive driver for change and digitalizationFinalize automation of order to cash operations and activate inside sales teamExecution, support and implementation of long-term projectsEnsure transparent and efficient flow of information between external and internal customersIdentification and lead of continuous improvement projectsClose collaboration with internal and external stakeholdersYour ProfileIdeally 5-10 years of professional experience in customer serviceLeadership, management skills, enthusiasm and positive thinkingHands-on mentality, high and tenacious goal- and output-orientationExcellent analytical and problem-solving skillsStrong organizational skills, ability to prioritize and strong attention to detailExcellent communication, negotiation as well as networking skillsExperience in international business environment with the capability of handling different culturesAbility to collaborate at all levels of the organization and across other functional areasComputer skills including MS Office programs, SAP, CRM (preferred Dynamics), document management (SharePoint) and BILanguage skills: Fluent English is a must, German or Italian nice to haveWhat We OfferExciting role with a wide range of tasks and responsibilitiesHighly motivated teamStructured onboarding plan that enables our new employees to join the company quickly and successfullyFun at work, a friendly, collegial relationships at eye level, as well as the commitment to common goalsA family-owned, international company that cares about people and planetWork location in Bolzano with opportunities for home officeLocation: Bozen/BolzanoDoes this sound like you? If so, we look forward to receiving your online application in English.What Awaits YouInternational and family owned companyProfessional and Personal development supported by a dedicated platformJob-specific, structured and detailed onboarding phaseCompany restaurant with wholesome and healthy cuisineFlexible working hours and home office opportunity (if the job allows that)And a whole lot of crispy wafers...Goodness is a choice
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