Sales Operations Executive and Business Analyst
Humangest Spa is seeking a remote Sales Operations Executive and Business Analyst to support our client company, which designs, produces, and distributes high-quality materials for footwear, accessories, and functional apparel.
Key Responsibilities:
* Support Sales Teams and Customer Service Teams in timely and accurate pre-sales, during-sales, and after-sales activities.
* Address concerns collaboratively with relevant teams to ensure smooth business transactions.
Sales Analysis and Reporting:
* Extract information from ERP and Excel files and prepare data analysis to support sales and customer service needs.
Cross-Functional Collaboration:
* Align with key stakeholders and support growth, efficiency, and customer satisfaction initiatives.
* Collaborate with other functional teams to implement regulations and policies.
Sales Demand Planning Support:
* Support S&OP process.
* Participate in monthly sales demand planning meetings to ensure timely availability of materials for customer orders.
Key Accountabilities
* Day-to-day Sales Operational support.
* Sales Analysis and Reporting.
* Support the management of Customer, Materials, and Pricing Master Data.
* Commercial Support.
* Sales Demand Planning support.
Requirements
* Minimum 3 years of experience in sales operations or customer services.
* Familiarity with ERP systems (e.g. LN, Sage, Baan) and customer ordering system.
* Proficiency in systems and software applications like Excel, Word, and SAP.
* Strong analytical skills.
* Able to work in operational tasks, such as managing customer, price, and product information in ERP systems.
* Good interpersonal and communication skills.
* Proactive and able to work independently under pressure with high accuracy.
* Excellent proficiency in English with a good command of Italian.
* Effective communication skills.
* Ability to develop and maintain good working relationships at all levels.
* Demonstrated growth mindset and ability to apply data-driven insights.
* Capable of working in a competitive, demanding, and time-critical environment.
* Proven ability to follow up thoroughly and attention to detail while keeping the broader project goals in sight.
* Strong analytical and data interpretation skills. Ability to grasp complex information and simplify it.
Desirable
* Degree in Business Administration or equivalent knowledge acquired with professional experience.
* Fluency in additional European Languages, preferably French or German.
* Knowledge of industrial/manufacturing business model and structure.