Docsity is an educational online community and marketplace where millions of students worldwide share & find study contents to improve their preparation for exams.
About this role:
Collaborating with other Customer Service team members, as well as Discovery, Product Development and Marketing departments, as Customer Service Specialist you will :
Provide support to customers via chat, email addressing their inquiries, resolving issues, and assisting in navigating and using the Docsity platform;
Manage customer requests through the ticketing system. Continuously monitor the status of tickets and ensure all requests are handled promptly;
Assist in moderating user responses to ensure adherence to community guidelines;
Maintain the cleanliness and integrity of the website;
Collect and report customer feedback, and suggest platform improvements.
Ideal Candidate:
Prior customer service experience (e-commerce background preferred);
Strong written communication skills);
Proficiency in Italian (C2+/Native), English (B2+) and Spanish (B2+);
Basic knowledge of major computer systems and ticketing tools.
What next?
We will assess your application and if you have what we’re looking for, you'll be contacted for a preliminary interview
If we like what we hear, you'll be invited to meet the Team and visit our offices!
What we offer:
One year part-time fixed term contract (30h weekly)
Smart-working policy (2+3)