Customer Service Support - Maternity Substitution We are looking for a passionate Customer Service Support Agent to be integrated into our Team located in Bergamo. Main Responsibilities: Manage administrative support requests related to payments, renewals, and domain operations (registration, transfer, ownership change). Provide telephone and ticket-based support to resolve customer issues quickly and efficiently. Promote and sell the company's services, identifying upselling and cross-selling opportunities. Communicate with customers professionally, understanding their needs and offering appropriate solutions. Collaborate with the team to improve processes and optimize the service provided. Maintain a strong focus on service quality. Requirements: Sales aptitude and customer-oriented mindset. Good knowledge of English, both written and spoken. Excellent communication and problem-solving skills. Proactivity, teamwork ability and goal orientation. Previous experience in customer service is considered a plus. Seniority level: Not Applicable Employment type: Full-time Job function: Other Industries: Software Development J-18808-Ljbffr