About the job
Join Guala Closures and you can be part of the team that makes closures for the world's most famous brands in the Wine, Spirits and Water business. Our commitment to sustainability is strong and concrete and is reflected in our strategy. With over 35 plants in all continents, we are a truly international company, maintaining our Italian roots.
Excellence, innovation, sustainability, diversity, equity and inclusion are our core values that continue to inspire our ambition and commitment to sustainable growth.
We are always looking for unique and passionate people. Working at Guala Closures means having the opportunity to be part of an international world class leading organization, committed to innovating and investing in new sustainable closures solutions for the beverage industry.
Ready to be part of our digital revolution?
Our Group Marketing Department is looking for a passionate and motivated P roduct Marketing & Customer Experience Specialist with 3-5 years of experience.
Main responsibilities
* Product Marketing management, covering full range of products by category
* New product launch tracking, developing ad-hoc marketing & sales toolkit, working with R&D team to drive the innovation flow
* You will play a key role in developing the digital strategy of Guala Closures at global level, covering all the relevant digital touchpoints (website, social media)
* Support the implementation of our Global Customer Feedback survey, NPS (Net Promoter Score) based
* Identify strengths and improvement areas at any stage of the customer journey; leverage "voice of the customer" to gain insights and translate them into marketing actions
* Collaboration with external agencies/consultants
* Internal interface with Business Units and cross-functional teams
Education
Bachelor or master's degree in Economics, Business Administration, Marketing or related fields
Experience
3-5 years of experience in product marketing/customer experience roles
Skills
* Highly motivated with strong analytical skills
* Customer oriented
* Project Manager's mindset
* Result oriented with attention to details
* Team player with a proactive attitude
* Curious and eager to learn, with a hands-on approach
* Product marketing management
* Understanding of SEO/SEM (Google ADS focus) logics
* Content marketing skills
* Excellent knowledge of the Office package (Excel and Power Point), CX platforms knowledge as a plus
* Fluent English.
N.B. only profiles in line with these requirements will be contacted
Location : Alessandria or Milano (Italy).
Contract lenght : Permanent.
Guala Closures is proud to be an equal opportunity employer. We are committed to ensuring that recruitment, hiring, training, promotion, and all other employment practices are free from discrimination. We encourage candidates from all gender identities, age groups, and nationalities to apply for this position. We are committed to fostering a diverse and inclusive workplace and believe that a wide range of perspectives strengthens our team.
Find out more about our commitment here: Welcoming diversity, valuing inclusion | GualaClosures