The ideal candidate has a higher degree, preferably in Tourism, Hospitality Management or Business Administration. S/he has developed at least 5 years of experience as Head of Front Office and/or F&B and/or Meeting Department in International Hotel Companies.
Her/his main functions are:
* Support the General Manager in managing and coordinating the hotel team, promoting their potential growth and motivation.
* Ensure that all services are distributed in observance of the highest quality standards.
* Supervise and support all Heads of Department to achieve the best results.
* Identify commercial opportunities by contacting potential clients in the local market.
* Develop the products and services that the hotel offers.
* Monitor principal competitors to identify possible best practices.
* Support the General Manager in analyzing operations reports and management hotel accounts, studying different parameters and their evolution.
* Aid the General Manager in all economic and financial procedures, primarily Forecast and Budget, ensuring compliance with defined corporate policies.
* Ensure compliance with sanitation, hygiene, health and safety legislation, organizational and quality requirements, and working policies and procedures.
* Supervise and control the outsourcing company for Housekeeping, ensuring that rooms and common areas are cleaned properly and that all Company Standards are upheld.
* Conduct daily, weekly, and monthly control of financial and operational reports (Rooms Reconciliation, Cash Handling, F&B Cash and manuals, Physical Inventory, FO manuals, Corporate Credit Policy, etc.).
* Interact with clients, staff, providers, HQ, and audit.
* Create synergy with the meeting and sales team (in-house and HQ) to bring in new business and increase the confirmation ratio of requests (Site inspections, in-house events).
* Set an example for team members in terms of commitment and work ethic.
Very good command of English and Italian (spoken and written) is required, in addition to knowledge of the Office package (especially Excel) and Revenue Management. Other languages are appreciated.
The ideal candidate possesses great analytical skills, strategic thinking, a strong drive for customer service, commercial initiative, and multitasking skills.
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