On behalf of our client, a international manufacturer of pharmacy automation machines, In Job Spa is looking for a
FIELD SERVICE ENGINEER
In order to increment the growth of operations in Italy, the ideal candidate will be part of a dynamic team that will be responsible for the installation and maintenance of innovative machinery for the pharmaceutical industry.
Main Responsibilities
* Install and implement equipment according to the SAT (Site Acceptance Test) requirements
* Assign and perform validation test
* Provide product solution support, installation, machines start up, commissioning of equipment and training on machines to service professionals
* Coordinate preventive hardware and software maintenance with IT department
* Establish outstanding relationship with customer, delivering support both onsite and remote
* Act as the primary onsite technical contact, providing customer visibility, advanced technical support and problem resolution
* Set up service documentation and provide technical training to colleagues and distributors
* Conduce After sale service visits anf consultancy
* Supporting internation customers and distributors vith software upgrades, hardware manintenance and implementations
* Translationg existing documentation into Italian language
Requirements
* Bachelor’s Degree in Electrical or Mechanical Engineering (or similar) or High School Diploma
* Fluent English and Italian mother tongue
* Previous experience in providing engineering\technical field services, troubleshooting and field repairs of electrical/mechanical equipments preferably in the pharma sector (minimum 3 years)
* Strong problem solving skills and ability to work proactively
* Available to extensive travel in and outside the Country -50% of the time (a period of training is request in the company's headquarter abroad)
* Living and allowed to worked in Italy
* Capabilities to operate in a flexible team environment with minimal supervision
We offer
* An enticing compensation package: base salary, benefits (direct italian contract with the client), company car, company credit card, travel allowance
* Location: North/Central Italy (home office and business trip in Italy and sometimes abroad)
* Growth opportunities in an international and very interesting company