Permanent
About the role:
The new joiner will support the Customer Service team of the Leather Hub of Scandicci managing post-sales activities in collaboration with maisons’ stores. S/he will map and improve all the processes being in constant communication with the logistics and supply chain departments of the maisons to ensure a high level of customer satisfaction.
HOW WILL YOU MAKE AN IMPACT?
* Managing customer requests through SAP Portal.
* Monitoring requests and resolving customer concerns promptly.
* Coordinating with internal teams (technicians, R&D, logistics) to ensure timely responses.
* Managing documentation and reports related to after-sales activities.
* Managing spare parts flow: initial definition, master data creation and online catalogue maintenance.
* Supporting the development of tailored solutions based on customer needs.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
* Degree in Economics, Management Engineering, or related fields.
* Previous experience in buying/logistic/e-commerce management/planning activities.
* Fluency in English (B2+); knowledge of other languages will be considered a plus.
* Excellent communication and interpersonal skills.
* Problem-solving mindset and attention to detail.
* Strong organizational skills and ability to manage different tasks.
* Good knowledge of Microsoft Excel and ERP tools (SAP or similar).
YOUR JOURNEY WITH US
You will be involved in the following interviews process:
* Interview with Talent Acquisition Team
* Interview with Hiring Manager
* Interview with Function Director
WHAT WE OFFER
* Flexible entry time
* Welfare
* Ticket Restaurant
Learn more about life at Richemont and our maisons below:
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