The Delivery Operations Manager (DOM) is responsible for the safe, reliable, high-quality, and profitable execution of delivery projects within their portfolio, ensuring customer satisfaction and achieving KONE's business objectives. The DOM manages portfolio performance using KPIs and data, setting targets and actions for their team. Key Responsibilities: Safety and Quality: Promote a culture of safety and quality, ensuring the use of correct installation methods and tools. Customer Management: Establish a service-minded culture, manage customer disputes, and track feedback. Team Leadership: Lead, evaluate, and develop the operations team to achieve safety, quality, profitability, productivity, and customer satisfaction goals. Installation Management: Drive efficient, safe, and high-quality installation operations, optimizing resource utilization. Project Management: Ensure seamless and reliable project delivery, identify value-added services, and manage change orders. Operational Management: Organize effective meetings with field supervisors and manage project performance. Continuous Improvement: Identify and implement improvements, standardize ways of working, and adhere to Lean principles. Professional Requirements: Safety and quality management Financial understanding and revenue recognition Customer relationship management Installation and project management Capacity planning and forecasting Performance management Basic knowledge of installation methods and relevant laws Change management, coaching, and training skills Lean principles and continuous improvement Candidate Profile: College/university degree Proficiency in English Experience in leading people and managing installations or projects is an asset What We Offer: Inclusive work environment About us: KONE is a global leader in the elevator and escalator industry, known for our innovative technology, eco-efficiency, and commitment to improving urban life. We have been recognized as one of the best employers in the world by Forbes, and we strive to create a supportive and inclusive work environment where all employees can thrive. If you are interested in this position and meet the requirements, we invite you to apply and join our team at KONE J-18808-Ljbffr