Danfoss is looking for an experienced refrigeration technician, based in Mestre, our Danfoss Italian HQ in Turin or alternatively in our Bologna site who will be responsible for providing world class technical support for the Danfoss Product Portfolio for Cooling division. Job Responsibilities In this position, you will work closely with Regional Sales Managers and provide technical support for Danfoss products, related to the Cooling segment, to our customers: wholesalers and small OEMs in Italy. You will be part of a South West regional team. You will provide expertise on components / systems, problem-solving skills and general support in the selection and application of Danfoss products. Your main tasks and responsibilities will be to: Provide relevant technical support to customers and sales for existing and future business. Act as main point of contact for customer for quality topics, mostly for application related discussions. Ensure products are being properly handled/installed at the customer factory level. Participate in/Perform product and training presentations including new product introductions to sales and customers. Handle specific customer requests with other Danfoss Cooling departments (engineering, lab, TPM, logistic…). Identify the critical sales factors from a technical standpoint, in customer projects and propose/drive activities to achieve them. Maintain and cultivate customer relationships with emphasis on key decision makers. Possess an educational background in thermodynamics, mechanical engineering or a comparable education. 3-5 years of experience in HVAC/R. Have good knowledge of vapor compression systems, heat transfer processes and technologies of the products. Good knowledge of compressor technology, condensing units and related applications. General knowledge of heat exchanger design/operation with specific knowledge to BPHE and MCHE. Good experience in electronics component application like: unit controller, EXV controller, sensors, etc. Be customer-focused with coordination and communication skills. Relationship builder and team player skills in a global environment. Have an excellent command of Italian language as well as English language. French and/or Spanish language speaking would be a nice to have. Be willing to travel 10-20% within Italy. Employee Benefits We are excited to offer you the following benefits with your employment: Bonus system Possibility to work remotely Pension plan Personal insurance Communication package Opportunity to join Employee Resource Groups State of the art virtual work environment Employee Referral Program This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice. J-18808-Ljbffr