Bobst Italia SPA, distributes Bobst Losanna's converting equipment for the printing and packaging industry, is searching for a new customer care specialist to ensure customers have a positive experience by providing timely, effective, and empathetic support. This helps build customer loyalty and satisfaction.
The customer care specialist handles customer requests related to Bobst machinery across Bobst Italia Spa. As the first point of contact, the person provides exceptional support for product and service inquiries. Energetic and self-motivated, the customer care specialist builds customer confidence and enthusiasm. With a strong background in customer service, they are empathetic and understand the urgency of customer needs. The ideal candidate is not only a good and patient listener but also proactive in delivering difficult news when necessary.
Minimum Requirements:
+ 1 year of experience in customer care support.
Competencies and skills:
* Provide World Class Customer Support
* Manage Parts Orders/Quotes
* Technical/Field Service Intervention Requests
* General Customer Request Management
* Manage all Requests through Completion
Key daily tasks:
* Quickly respond to calls, emails, and other communications from internal and external customers.
* Validate and update customer information in SAP and Salesforce.
* Ensure calls are transferred to the appropriate Bobst employee.
* Own customer requests through to completion, including Salesforce cases, parts orders, and service requests.
* Enter orders or prepare quotations promptly.
* Communicate daily with team members and other departments to obtain updates on orders and shipments.
* Follow up with customers frequently to provide updates and ensure satisfaction. For machine down cases, contact customers daily.
* Process customer claims and gather necessary approvals for returns and exchanges.
* Follow the processes and expectations specified in the Customer Care Governance.
* Perform additional tasks and projects as needed to meet company goals.
Education and language:
* Degree in Languages/Economics
* Good communication in English; another language will be considered a plus.
We offer an initial fixed term of 6 months with the possibility of permanent employment.
For more than 130 years, and over 50 countries, BOBST has always been at the forefront of innovation and we want to accelerate connectivity, digitalization, automation, and sustainability to make packaging better than ever.
BOBST is one of the world’s leading suppliers of equipment and services to packaging and label manufacturers in the folding carton, corrugated board, and flexible materials industries. Join our highly qualified staff and together, let’s shape the future of the packaging world.
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