Director of Student Experience
To enrich the dining experience at Villanova University, we seek a dynamic and creative Director of Student Experience. This role combines elements of field marketing, event planning, and student engagement to drive excitement and foster a sense of community within our dining facilities.
Key Responsibilities:
* Manage student feedback and engagement software to automate and schedule student text notifications, showcase select comments on digital signage, and provide instant alerts to management regarding real-time issues.
* Develop a comprehensive marketing calendar and plan for the academic year aimed at engaging the VU community through various activities and initiatives that promote connection and participation.
* Oversee the Student Engagement Survey each semester, take a lead role in the Dining Advisory Committee, and compile and present data analytics from feedback mechanisms, sales reporting, and sustainability initiatives.
Duties and Responsibilities:
* Experience Design: Develop and execute creative concepts and programs that enhance the dining experience for students.
* Event Planning: Plan and coordinate a variety of dining events such as food festivals, guest chef appearances, cultural celebrations, and wellness initiatives.
* Student Engagement: Actively engage with students to gather feedback, understand their preferences, and identify opportunities for improvement.
Estimated Salary:
$Commensurate with experience (Salary Band: 18)
Minimum Qualifications:
Five to seven years of proven experience in event planning, marketing, or a related role, ideally within a dining or hospitality context.