About the Position:
This position reports to Sales Services function and aims at giving B2B customers the best experience @ PUCCI, acting as first point of contact, advocating PUCCI Values and Image.
About the Role:
The Sales Services Senior Specialist takes care of questions and complaints, give information about products, manages orders and process returns.
Responsibilities:
Liaise with the logistic team to develop the flow and delivery of the merchandise, in accordance with the necessity of the B2B clients or the delivery agenda
Provide information and other assistance to credit and accountant teams regarding customer’s credit or payment issues
Manage the incoming communications from customers
Liaise with the product and production department for any specific product request from customers
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by offering the most appropriate solution
Manage any litigation that may occur
Manage and periodically update international price-list, in accordance to the exchange rates
Conduct analysis and produce reports on the activity
Manage and review orders from the time of receipt to the time of shipment
Manage the loading process of orders during and after Sales campaign (client registrations, order confirmations and cancellations)
Qualifications:
At least 5 years of previous experience in similar position, possibly in the Fashion Industry and international markets;
Excellent Knowledge of the main delivery processes, including in e-commerce;
Customer centricity attitude;
Analytical mindset witha very good attention to details;
Interest for Digital.
Required Skills:
Excellent communication skills
Team player
Able to work in a complex and fast changing organization
Result and problem solving oriented
Preferred Skills:
Languages:
Italian + Excellent English knowledge. Use of Microsoft Office tools. Xls proficiency. AS 400 and Stealth 3000 desired.