Only applications from holders of a valid residence/work permit for EU/Italy will be taken into considerationESSENTIAL FUNCTIONHandle Customer phone callsHandle cases correspondence with customer on potential claim requestsHandle booking inquiries as per customer’s requestHandle booking amendments received via emailProcesses changes of destinationHandle shipment related exceptionsVerify transport exceptions and bill additional costs / fees to customer where applicable.Follow all the necessary procedures for Special cargo approvalFollow up transshipmentBuild Expertise in all topics related to Export BookingHandle documentation exceptions and hard errors, acting proactively to resolve problems to guarantee the service deliveryProactively acts to improve customs and documentation processes (e.g. monitoring of SI quality and time, revenue handling, customer profile)Build expertise in all topics related to Export DocumentationHandle import documents like arrival notice, delivery order and container release for single requestsOn customer request, handle all relevant activities to announce on-carriage to the transport dispatch teamOn customer request, handle special equipment return requestsMonitors overdue boxes (pick-up and return handling)Handle re-export/return shipmentsPropose and discuss with the managers actions to improve the import efficiencyBuild Expertise in all topics related to Export, Documentation & Import functionsMINIMUM QUALIFICATIONUniversity degree or equivalentExperience in Shipping Industry-preferable in a Customer Service departmentVery good command of written and spoken English, Portuguese and ItalianWorking knowledge of MS OfficeReceptive and be able to grasp new ideas and motivate oneself for personal developmentPositive attitudeTeam player