About the Role
As a Process Improvement Manager, you'll be at the forefront of making Amazon's logistics better – improving safety, productivity, and quality.
You'll work with management teams to streamline and elevate our processes, touching on topics including customer service and productivity. This dynamic role offers plenty of opportunities to continue learning every day.
Key Responsibilities
* Plan and implement continuous improvement initiatives designed to innovate the driver experience and make our processes more efficient
* Audit processes for compliance and work to close any gaps
* Analyze feedback and use data to own and implement process improvements at the site
* Work with station management and other stakeholders to identify and solve process-related issues
A Day in the Life
Part of your role will involve running observations and audits to identify where processes could be enhanced. Another part of your role will be recommending changes and using your project management and stakeholder management skills to put new processes in place.
You'll be based at one of our sites and accountable for positively influencing operational efficiency at the site. If needed, you will carry out analysis at other local or national sites.
About the Team
We're a team within Amazon Customer Excellence Systems (ACES) that continually improves the Amazon Logistics experience.
We look after high-impact initiatives and help to develop, roll out and look after a range of logistics-focused projects. Recent examples include launching and expanding micro-mobility delivery across Europe, and electric vehicle delivery.
Using data-driven tools, we're able to see how we can make processes better and more efficient, or how we can reduce waste across the business.
Basic Qualifications
* A degree in business, supply chain, transportation, economics or a technical field
* Relevant experience in using data or anecdotal evidence to influence business decisions
* Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership
Preferred Qualifications
Experience in Lean, Six Sigma and Kaizen techniques
Experience with supporting tools (e.g., Minitab, JMP, MS Excel and MS Access)
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.