Service Advisor
Location: Harley-Davidson–Florence, SC
Are you ready to take your career to the next level? Do you want to be a part of the winning team? Our family of Harley-Davidson dealerships represents a multi-point dealership family situated in the Southeast and Mid-Atlantic regions. We are a well-established award-winning family of dealerships who takes pride in offering superior customer service and hiring experienced, knowledgeable team members.
Our Harley-Davidson dealership is now accepting applications for full-time self-motivated Service Advisors who possess a customer-focused attitude.
Benefits:
* 401K
* Paid Vacation & Holidays
* Medical, Dental, Vision, Life, Cancer, Accidental, and Disability Insurance
* Health Flexible Spending Account
* Company Discounts
* Opportunities for growth and professional development
Position Summary: Service Advisor
* Become skilled at assessing Harley-Davidson motorcycles for repair, customization, performance and maintenance.
* Estimate costs and completion times of service work, and clearly communicate them to the customer, notifying the customers of any changes, delays, or additional work needed.
* Open & close all customer paid, warranty, and internal repair orders.
* Strategically assign jobs to technicians based on skill level and project schedule.
* Review work-in-progress to ensure quality and timeliness.
* Handle all scheduling of customer appointments and follow up calls.
* Perform cashier functions, as needed.
* Assist in maintaining a smooth-running efficient service department with a high degree of customer satisfaction.
* Promote additional services by communication of service specials or additional work needed.
* Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.
Qualifications and Job Requirements:
* Knowledge of Harley-Davidson motorcycle servicing is a major plus.
* Technical repair education through Motorcycle Mechanics Institute or UTI is also a major plus.
* Exceptional customer service skills and attention to detail are a necessity.
* Past experience as a Service Advisor or Service Consultant is preferred.
An Equal Opportunity Employer.
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