For a 5*L Resort in Tuscany, member of Leading Hotels of the World, we are currently recruiting for a
GENERAL MANAGER
The position will report to the Group Director of Operations of the entire chain and will be responsible for:
* Drive and support motivation within the on-property team (most of them have been working there for over 20 years).
* Drive incremental revenues across all departments with key focus in Spa & Thermal area as well as food and beverage.
* Drive consistency and quality standards throughout the year.
* Deliver the annual budget through the agreed commercial strategies.
* An entrepreneur yet an individual who will also work collaboratively with the wider leadership team.
Key requirements:
* An exceptional leader with outstanding networking skills. A true host and gentleman. This skill is crucial since over 45% of guests are repeaters.
* Strong experience in luxury hospitality and sense of touch.
* A strong leader and hands-on operator with excellent people management skills, driving employee engagement and delivering the highest level of customer service.
* Strong resort operational experience.
* Strong understanding of operational functions and ideally of commercial functions.
* Strong entrepreneurial and finance acumen.
* Excellent organizational and planning skills.
* Strong experience within the Italian market.
Highly desirable skills and qualifications:
* A good knowledge of the spa and ideally thermal market.
* Prior experience within these markets: Russia, USA, GCC.
* Proven track record in client negotiations and account strategizing.
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