Our client is WOLONG GROUP, one of the leading manufacturers of Power Drive System solutions and the world’s 3rd largest producer of electric motors. We are looking for a:
PROJECT CUSTOMER SERVICE – PROJECT BUSINESS LINE
The resource will collaborate with local Sales to develop new opportunities.
Responsibilities:
1. Prepare requests for quotation and relevant orders for internal factories and third parties;
2. Transfer customers' order execution procedures to factories' project management teams;
3. Coordinate the whole process flow in project execution;
4. Respond to customers’ complaints and escalate issues;
5. Manage technical and commercial change orders;
6. Control project schedule and documents in close cooperation with Factory engineering, PM teams, and local Sales team;
7. Facilitate project closeout reports and project review meetings with customers;
8. Maintain coordination and relationships with third-party local suppliers;
Qualifications:
1. Electrical engineering degree or Industrial engineering degree preferred;
2. Good experience in Electric motors Low and Medium Voltage, as well as Electronic drives;
3. Good knowledge of SAP system, CRM, and Microsoft Office tools;
4. Native in Italian and fluent in English, both oral and written; Spanish, German, or Chinese knowledge will be considered a plus;
5. Ability to manage international projects involving EPC, Engineering, OEM, End Users, and different factories worldwide;
6. Goal-oriented and problem-solving mindset;
We offer:
Workplace: Milano (MI) – Città Studi. Candidates based in Florence (FI) will also be considered.
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