Job Summary
Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide clientele. Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders.
Duties and Responsibilities
* Ensure cleanliness standards are maintained in all guestrooms on a daily basis.
* Inspect all guestroom's fresh linens for cleanliness and substandard appearance.
* Efficiently turndown bed to meet appearance standard as demonstrated.
* Arrange all clothing items in occupied guestrooms making sure that they are folded or hung neatly according to standard as demonstrated.
* Set up turndown tray with water as well as other turndown amenities as demonstrated.
* Turn on stereo/television to appropriate welcome standard.
* Turn on appropriate lighting if guest is not present during service.
* Ensure guest has the correct amount of valet/dry cleaning/shoeshine bags/slips.
* Replace guest amenities when appropriate.
* Double check cleanliness of completed work area and placement of amenities in each complete guestroom before moving on to the next task.
* Vacuum guestroom's carpet furniture and baseboards according to standard during the service.
* Empty waste baskets.
* Recognize and report all missing, damaged or substandard furniture, fixtures and equipment.
* Ensure that all electronic devices (television, stereo, telephones) are working properly.
* Evaluate work assignment and prioritize workload according to guest requests.
* Ensure all guestrooms assigned are completed with correct status marked at the end of the day including any information for input into guest history file.
* Organize supply closets and work areas so that the Housekeeping Department operates, maintains and consistently meets efficient standards.
* Comply with all MOHG Pillars, Department LQE's and Guiding Principles.
* Adhere to Do Not Disturb policy.
Requirements
* Good knowledge of Italian and English.
* Able to stand and walk for an extended period of time.
* Ability to push and pull the housekeeping cart.
* Possess a pleasant and outgoing personality.
* Must be willing to work on a flexible schedule, weekends and holidays.
The Housekeeping Room Attendant is responsible for cleaning guest rooms, corridors, public floor areas, and pantries according to standards established by the hotel.