Job Summary: Data Center Technician responsible for providing high-level customer service and service provisioning to meet customer needs in a fast-paced data center environment.
As a Data Center Technician, you will be at the forefront of maintaining critical facilities infrastructure, delivering best-in-class service to our data center customers. You will be part of a close-knit team, working in a dynamic environment that requires flexibility, attention to detail, and a customer-focused mindset.
Responsibilities:
* Provide exceptional customer support, responding to customer requests and resolving issues in a timely and professional manner.
* Contribute to the installation of customer equipment, including wiring services and testing, to ensure seamless integration and optimal performance.
* Monitor and respond to alarms and anomalies in the data center, ensuring prompt attention to any issues that may impact customer operations.
* Collaborate with the Facilities Operations team to maintain optimal air flow conditions and ensure compliance with data center regulations.
Requirements:
* High school diploma, preferably in Electrical or Electronics.
* Ability to work shifts, including overnight shifts and bank holidays, with a willingness to be flexible and adapt to changing priorities.
* Excellent communication and interpersonal skills, with the ability to interact with customers in English and Italian.
* Proven experience in a similar role, ideally in a data center or clean room environment.
* Knowledge of data protocols, wiring technologies, and current telecom/IT equipment.
Equinix is committed to creating an inclusive and diverse work environment, where all employees feel valued and empowered to contribute their best work. We are an equal opportunity employer and welcome applications from qualified candidates who share our values and commitment to excellence.