POSIZIONE: HUMAN RESOURCES - Training Manager
RETRIBUZIONE ANNUA LORDA:
SETTORE DI APPARTENENZA: Human resources
DESCRIZIONE AZIENDA
On behalf of a luxury beauty & fragrances company, we are looking for a GLOBAL TRAINER.
Mission & Responsibilities:
The Global Trainer is responsible for the implementation of the Training Program, creating offline and online strategic actions in line with HQ guidelines and ensuring excellent & innovative customer service to contribute to the market share evolution.
PROFILO DEL CANDIDATO IDEALE
As part of the Retail Excellence Team, the key responsibilities are:
* Contribute to business development in cooperation with marketing and sales team.
* Adapt the training modules and be creative in inventing new ways for training delivery.
* Maintain a strong continuous relationship, supervised by the Global Training Manager, with local markets, supporting them in TTT sessions, Induction, and implementation of the 360° activations in the local top stores.
* Deliver training programs in the classroom worldwide and allocate team resources.
* Liaise with the commercial team to offer both an adapted expertise program as well as ongoing novelty training, on field, in classroom.
* Create and implement Training Modules.
* Oversee the Masterclass project delivered in the most important key stores.
* Track field training actions.
* Be proactive in proposing actions to improve service.
Requirements:
* Experience in training including delivery of training (experience within the cosmetic industry and/or retail would be a plus).
* Experience in Blended Learning, Virtual Classroom, E-learning Platform.
* Experience in sales training in retail environment.
* Agility to work in a complex and global environment.
* Willing to travel worldwide.
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