Fortinet
Fortinet delivers cybersecurity everywhere you need it. We secure the entire digital attack surface from devices, data, and apps and from data center to home office.
This is a technical role, providing post-sales consulting in the security industry. The Senior Professional Services Consultant works with clients and partners remotely and/or onsite on engagements of high complexity. The consultant has demonstrated his/her ability to participate in the success of projects from the presales/scoping phase to project closure. He/she focuses on design as well as implementation aspects of project delivery, such as requirements analysis & design, firewall and enhanced security products implementation and optimization, with any related documentation. His/her ability to learn new technologies, products or solutions is recognized. The position requires a team player with excellent written and verbal communication skills who follows a structured approach for designing & implementing IT security solutions. The consultant mentors team members and shares experience and knowledge every day.
The Senior Professional Services Consultant activities include but are not limited to:
* Develops a thorough understanding of the customer engagement (objectives, project scope, business and technical requirements).
* Leads technical conversations to clarify and assess all aspects of an engagement.
* Plays a driving role in scoping meetings and helps in developing statements of work with the relevant work breakdown structures based on accurate analysis of customers' requirements.
* Estimates work efforts.
* Performs project risk analysis based on technical elements and implements mitigation plans.
* Participates in design workshops with customers and/or partners and provides input as necessary.
* Develops and improves project related documents with any required technical architecture diagrams. These documents might include High-Level Design, Low-Level Design, Migration Plan, Test Plan, Methods of Procedures, Network Implementation Plan, As-Built guide, etc.
* Performs deployment, configuration, testing and troubleshooting of Fortinet security solutions in the customer environment. Works closely with PMO team to ensure successful completion of projects.
* Assists customers through the rollout, migration or go-live phase for the deployed security solution.
* Delivers knowledge transfer sessions for customer's staff on the relevant Fortinet security solutions.
* Proactively communicates relevant project information to customer and/or Fortinet management as appropriate.
* Participates in highly visible projects.
* Owns and contributes to the resolution of complex technical escalations in relation to projects in delivery. Interfaces with Customers and other teams (TAC, Engineering, etc.).
* Reviews peer documents for technical accuracy and quality assurance.
* Ensures that project documents are accurate, complete, current and stored appropriately.
* Completes and submits internal required administrative tasks (timesheets, activities report, project reports, etc.).
* Continuously works on developing knowledge and skills to remain proficient with the relevant Fortinet technologies, products and services by using self-study materials or by attending trainings (as required).
* Proposes and implements changes in relation to Professional Services practices.
* Mentors new hires during onboarding phase. Provides insight on technical aspects as well as procedures and practices.
* Contributes to Professional Services collateral such as templates, methodologies, best practices or lessons learned.
* Works closely with services and sales organizations.
Some consultant engagements may be long term assignments with a single customer and involve regular attendance in the customer office.
Requirements:
* 7+ years of experience in LAN/WAN/Internet consulting, support and/or administration.
* 6+ years of experience with Network Security Products.
* Vendor experience is a plus.
* Experience working as a Professional Services consultant or engineer.
* Expertise in NGFW and at least 4 of the following technologies: Email Security, Advanced Threat Protection, Endpoint Security, Application Security, Web Application Firewall, Network Security Management, SIEM, Network Virtualization, Software Defined Networks (SDN) and/or other cloud-based technologies.
* Strong knowledge of 3rd party network or security solutions.
* Experience in designing and implementing solutions for SMB, Enterprises and Telco/MSSP.
* Very good presentation and technical documentation skills.
* Good troubleshooting skills with a structured approach to problem solving. Ability to develop methodologies to progress on the resolution of technical issues.
* Proven ability to work independently and in a team-oriented, collaborative environment.
* Ability to elicit cooperation from a wide variety of sources, including senior management, clients, other departments, and executive team.
* Ability to adapt seamlessly to shifting priorities, demands and timelines.
* Ability to multitask between several projects and customer engagement, and collaborate with peers on project delivery.
* Positive customer service attitude with excellent soft skills.
* Ability to bring projects to successful completion through technical sensitivity.
* Strong commitment and self-driven individual.
* Extensive travel (up to 60%). Ability to travel at very short notice periods domestically and internationally as needed.
* NSE 1-7 or equivalent. Other industry certification in relation to security or networking.
Education:
Master's Degree in a technical or management discipline and/or equivalent extensive work-related experience.
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