Our Team at Boston Consulting Group
Tackling Business and Society's Most Important Challenges
We partner with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. Our history dates back to 1963 when we pioneered business strategy.
Today, we help clients with total transformation, inspiring complex change that enables organizations to grow, build competitive advantage, and drive bottom-line impact.
The Role of Digital and Human Capabilities
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise, along with a range of perspectives, to spark change.
Our Services
We deliver solutions through leading-edge management consulting, technology, and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
You will join our Milan IT team and play a crucial role in executing local IT projects, providing solutions to issues, and helping manage local stakeholders to ensure the team delivers a high level of customer care to colleagues and visiting BCG clients.
* Provide on-site technology support in both home and office environments, over a variety of platforms (e.g. PC, Mac, iOS, Android, etc.) for all assigned BCG teams in a fast-paced environment.
* Support the BCG user community by providing tailored solutions for their technology while on-site in BCG offices, at client locations, and at special events (e.g. executive speeches, press conferences, offsite meetings, etc.).
* Prepare and deploy laptops for staff, including all required user profile configuration and data migration as well as maintain configurations of computer systems according to established BCG requirements and document critical and routine technical procedures as well as end-user literature.
* Coordinate the repair and maintenance of office printers and computing equipment with outside vendors.
* Oversee and troubleshoot video conference and telecommunications systems in coordination with regional technical resources (Zoom in particular).
* Plan and work on projects in an operational capacity for both global and local initiatives such as evaluating existing systems and recommending technology for upgrade and replacement, and evaluating new technologies for potential applicability within BCG.
* Compile various reports including but not limited to IT dashboard, inventory tracking and management, service assessments, mobile usage, hardware planning, plus others.
* Troubleshoot any technical issues received via phone call or ticket in the IT Service Management tool Service Now and analyze call data to proactively identify improvement opportunities.
Requirements
* 3/4 years previous IT experience, ideally in international professional services firms.
* Excellent skills in Windows 10, Windows server, Mac OS, Microsoft Office, and Cloud file share support experience + Zoom meeting setup and basic troubleshooting experience.
* Excellent communication skills (written and oral) both in Italian and English.
* Strong customer-oriented attitude.
* Professional approach, proactiveness, and good organization skills.
* Ability to communicate effectively with all levels of internal stakeholders.
* Ability to act autonomously and respond to situations/communications appropriately.